HEDS Academy — Course Curriculum Index

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Service Manager Training

Service Managers, Service Advisors, Shop Foremen, Service Administrators, Field Service Coordinators, Dispatch

Stop managing by month-end reports and start driving the shop floor daily. This track installs the operating discipline that turns absorption rate, labor recovery, WIP control, and technician productivity from monthly surprises into daily habits. Participants leave with their own scorecard, a 90-day action plan built on their real data, and the daily rhythms that keep service contribution where it belongs — above 60% of fixed costs.

5-day onsite20 modulesInteractive dashboard50-question assessment90-day action plan

Day 1 — Foundation & Reporting ▼

Module 1 — ERP Report Mapping

Module 2 — Absorption & Margin

Module 3 — Labor Reconciliation

Module 4 — WIP & Quote Control

Day 2 — Execution & Pricing ▼

Day 3 — Management Systems ▼

Day 4 — Lifecycle & Recovery ▼

Day 5 — Integration & Capstone ▼

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Rental Service Manager Training

Rental Service Managers, Shop Foremen, Field Service Coordinators, PM Coordinators

Internal production only — no retail labor sales, just fleet uptime. This track builds the discipline that keeps rental equipment rent-ready and the shop priority-driven: PM compliance, fleet reliability, turnaround standards, and wrench-time efficiency. Participants build scorecards from their own fleet data and leave with a 90-day plan to move MTTR, PM compliance, and rent-ready turnaround in the right direction.

3-day onsite7 modulesInteractive dashboard50-question assessment90-day action plan

3-Day Intensive — Modules 1–7 ▼

Module 1 — The Rental Service Mindset & Yard Flow

Module 2 — Fleet Economics, Lifecycle Costs & OEC

Module 3 — Shop Workflow, WIP Discipline & Labor Efficiency

Module 4 — Regulatory Compliance, Safety & Environmental Control

Module 5 — Lean Parts Management & Dealer Supply Integration

Module 6 — Economic Downtime, Telematics & Commercial Sync

Module 7 — Operating Cadence & HEDS KPI Management

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Rental Manager Training

Rental Managers, Rental Coordinators, Fleet Coordinators, Dispatch Leads

Own the rental department P&L from fleet utilization to damage recovery. This track installs the commercial discipline that separates profitable rental operations from equipment parking lots: rate realization, time and dollar utilization, fleet capital allocation, contract and damage recovery, and logistics dispatch. Participants leave with their own department scorecard and a 90-day plan built on their actual fleet data.

3-day onsite8 modulesInteractive dashboard50-question assessment90-day action plan

3-Day Intensive — Modules 1–8 ▼

Module 1 — The Rental Manager's Commercial Mindset

Module 2 — Fleet Utilization: Time, Dollar & Productive

Module 3 — Rental Rate Strategy & Pricing Discipline

Module 4 — Fleet Capital & Lifecycle Management

Module 5 — Contract, Risk & Damage Recovery

Module 6 — Logistics, Dispatch & Customer Operations

Module 7 — Telematics: Fleet Visibility & Usage Intelligence

Module 8 — Operating Cadence & Rental P&L Management

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Parts Manager Training

Parts Managers, Assistant Parts Managers, Parts Counter Supervisors, Warehouse/Inventory Leads

Run the parts department as the profit center it should be — not the cost center everyone tolerates. This track installs the discipline that turns inventory, margin, and fill rate into managed outcomes: stock order efficiency, obsolescence control, parts-to-labor ratio, and salary as a percentage of gross profit. Participants leave with a profit-leak diagnostic built on their own data and a 90-day plan to move every KPI in the right direction.

3-day onsite6 modulesInteractive dashboard50-question assessment90-day action plan

3-Day Intensive — Modules 1–6 ▼

Module 1 — Understanding Your Department's Financials

Module 2 — The Baseline Audit — Where You Stand Right Now

Module 3 — Finding the Leaks — What Is Broken and Why

Module 4 — The Playbook — Daily & Weekly Scorecards

Module 5 — Floor Execution — Inventory Discipline

Module 6 — Seeing the Future — Forecasting with Leading Indicators

Module titles shown above are the course syllabus outline. Full training content, exercises, interactive calculators, and assessment are included with enrollment. Contact HEDS to schedule a program.